Privacy Policy & Terms of Use

1. Who We Are

This Privacy Policy explains how LeadLynk Limited ("LeadLynk", "we", "us", or "our") collects, uses, shares, and protects personal data. We are a company incorporated in England and Wales with our registered office at [insert address]. We provide sales intelligence, lead-enrichment, and outreach automation services to businesses and professionals in the UK, UAE, and globally. We act as both a data controller (when we collect or create lead data ourselves or for our own business purposes) and a data processor (when we process data on behalf of our clients).

2. Data We Collect

2.1 Public and Third-Party Data

We lawfully collect and process publicly available data and information from licensed third-party providers. This may include:

• Professional and business contact details (names, job titles, company names, work emails, telephone numbers)
• Company registration information and corporate filings
• Business social media or website information
• Other information made public by the data subject or their organisation

2.2 Client-Supplied Data

When our customers use our platform, we process data they provide, such as CRM exports, client lists, campaign content, or correspondence. We process such data only on the client’s documented instructions.

2.3 Usage and Technical Data

We collect technical information when you visit or use our services, including IP addresses, browser type, device identifiers, session duration, and pages viewed. We do not knowingly collect or process sensitive personal data (e.g. health, biometric, government-issued IDs) and instruct clients not to upload such information.

3. Purposes and Lawful Bases

We process personal data for the following purposes and lawful bases:

• Contract: to deliver, operate, and support our services.
• Legitimate Interests: to build and provide business contact datasets, improve our platform, conduct analytics, prevent fraud, and send B2B marketing (where permitted by law).
• Legal Obligation: to comply with regulatory or tax requirements.
• Consent: for non-essential cookies or certain marketing activities where required by law.

4. How We Use Data

We use collected information to:

• Provide and manage our services and client accounts
• Enrich, verify, and deliver lead data
• Perform analytics, research, and product improvement
• Send marketing communications (subject to legal requirements)
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

We do not sell personal data in the sense of transferring ownership. We may license or make available business contact data to clients under strict contractual terms.

5. Data Sharing

We may share personal data:

• With trusted service providers (hosting, analytics, email delivery, support) under written agreements
• With regulatory or governmental authorities when legally required
• With third parties in connection with mergers, acquisitions, or business restructuring

We do not disclose raw personal data to unrelated third parties for their own marketing purposes.

6. International Transfers

We store and process data in the UK, EEA, and other countries where our service providers are located. When transferring personal data outside the UK or EEA, we use appropriate safeguards such as:

• The UK International Data Transfer Agreement (IDTA) or UK Addendum to the EU SCCs
• Adequacy decisions issued by the UK Government or European Commission
• Contractual clauses and technical measures where required

For UAE data subjects, we comply with the UAE Personal Data Protection Law (PDPL) transfer requirements, including contractual safeguards or consent when needed.

7. Data Security

We limit access to personal data to authorised personnel who need it to perform their duties.

8. Retention

We retain personal data for as long as necessary to fulfil the purposes described above, comply with legal obligations, resolve disputes, and enforce our agreements. Client-supplied data is deleted or returned within 30 days of contract termination, unless retention is required by law.

9. Your Rights

Depending on where you reside, you may have the right to:

• Access a copy of your personal data
• Request correction or deletion
• Object to or restrict processing
• Opt out of direct marketing
• Request data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at support@leadlynk.ai. We may request proof of identity before responding.

10. Marketing and Cookies

We send B2B direct marketing under the “soft opt-in” exception where permitted by the UK Privacy and Electronic Communications Regulations (PECR). All marketing emails include an unsubscribe link. Our website uses cookies to improve functionality and analytics. Non-essential cookies are used only with your consent.

11. Complaints

If you have concerns about our data practices, you may contact:

• The UK Information Commissioner’s Office (ICO): https://ico.org.uk
• The UAE Data Office (for UAE data subjects): https://u.ae

We encourage you to contact us first so we can resolve the issue quickly.

12. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the updated date above.

13. Contact

LeadLynk Limited
Registered in England and Wales
Email: support@leadlynk.ai

1. Agreement

These Terms of Use (“Terms”) form a legally binding agreement between you (“Customer”, “you”, or “your”) and LeadLynk Limited (“LeadLynk”, “we”, “us”, “our”) governing your access to and use of our software, data, services, and website (collectively, the “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, you must not use the Services.

2. Use of Services

• We grant you a limited, non-exclusive, non-transferable right to use the Services for internal business purposes during your subscription.
• You must not: reverse-engineer, resell, sublicense, scrape, misuse, or use the Services for unlawful purposes.
• You are responsible for obtaining all necessary consents and ensuring that your use of the Services complies with applicable laws, including data-protection, marketing, and anti-spam laws.

3. Lead Data and Enrichment

• Our Services include the supply of business contact information and enriched lead data sourced from public records, licensed third-party providers, and lawful enrichment processes.
• We grant you a limited, revocable, non-exclusive licence to use lead data solely for legitimate business prospecting and marketing purposes, in compliance with applicable law.
• You must not resell, redistribute, or otherwise commercialise the data without our prior written consent.
• You acknowledge that you are solely responsible for ensuring any communications sent using the data comply with the UK Privacy and Electronic Communications Regulations (PECR), the UK GDPR, the UAE PDPL, CAN-SPAM (if applicable), and any other relevant marketing or data-protection laws.

4. Fees and Payment

• You agree to pay all fees set out in your order or subscription plan.
• All fees are exclusive of taxes.
• Late payments may result in suspension or termination of access to the Services.
• All payments are non-refundable unless otherwise required by law.

5. Customer Responsibilities

• You are responsible for all content, data, and communications transmitted through the Services by you or your users.
• You must not upload sensitive personal data or information relating to minors.
• You must not use the Services to send unlawful, harassing, defamatory, or otherwise illegal communications.

6. Intellectual Property

• All intellectual property rights in the Services, platform, software, databases, and enrichment processes belong exclusively to LeadLynk or its licensors.
• You may not copy, modify, distribute, or create derivative works of any part of the Services.

7. Confidentiality

Both parties agree to keep confidential all proprietary information received from the other and to use it solely for fulfilling their obligations under these Terms.

8. Data Processing

When processing personal data on your behalf, we act as a data processor and will:

• Process data only on your documented instructions
• Maintain appropriate technical and organisational security measures
• Assist with data-subject requests where legally required
• Notify you promptly of any data breach affecting your data

9. Warranties and Disclaimers

• We warrant that we will provide the Services with reasonable skill and care.
• Except as expressly stated, the Services and lead data are provided “as is” and “as available” without warranties of accuracy, completeness, or fitness for a particular purpose.
• We do not guarantee the accuracy or deliverability of any individual data record.

10. Liability

• Nothing in these Terms excludes liability for death, personal injury, fraud, or any liability that cannot be excluded by law.
• Our total liability under these Terms will not exceed the total fees you paid to us in the 12 months preceding the claim.
• We will not be liable for any indirect, incidental, or consequential damages, including lost profits or loss of data.

11. Indemnification

You agree to indemnify and hold harmless LeadLynk, its officers, employees, and affiliates against any claims, damages, losses, liabilities, and expenses arising from:

• Your misuse of the Services or lead data
• Your violation of applicable laws or third-party rights
• Any communications or marketing campaigns you conduct using the data

12. Termination

We may suspend or terminate your access if you breach these Terms, fail to pay fees, or misuse the Services. Upon termination, you must cease using all lead data and delete any copies unless legally required to retain them.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes

We may amend these Terms from time to time. The latest version will always be posted on our website with the date updated above. Continued use of the Services after changes take effect constitutes your acceptance of the revised Terms.

15. Contact

LeadLynk Limited
Registered in England and Wales
Email: support@leadlynk.ai